APLICANDO TÉCNICAS DE CONVERSAÇÃO PARA FACILITAÇÃO DE DEBATES NO AMBIENTE AULANET / APPLYING CONVERSATION TECHNIQUES TO FACILITATE TEXTUAL CHAT IN THE AULANET ENVIRONMENT

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

It is difficult to coordinate participants simultaneously interacting and generating ideas in a textual chat session. During several editions of ITAE course - Information Technologies Applied to Education - the following difficulties were perceived by the mediators: ensure participation from all users, keep the focus of the conversation and the flow of the chat. This research investigates the use of conversation techniques to facilitate the dynamics of textual chats. A tool (Mediated Chat 2.0) implementing those techniques was developed and made available to help mediators conduct chat sessions in a course using the AulaNet environment. Currently, the standard application used in the AulaNet environment is the Mediated Chat 1.0, an instance of the Communication Channels Framework developed in the Software Engineering Laboratory at PUC-Rio in 2000. The Mediated Chat 2.0 is an instance of the same framework. To evaluate the developed application, chats had been carried out in ITAE 2002.2 where both Mediated Chat 1.0 and 2.0 were used and compared. The chat sessions had been analyzed to evaluate whether the mediators managed to successfully apply the dynamics supported by the Mediated Chat 2.0. The Mediated Chat 2.0 will be incorporated into the AulaNet software.

ASSUNTO(S)

collaborative learning framework framework social protocol conversation techniques protocolo social chat tools ferramentas de bate-papo politicas de comunicacao communication policies aprendizagem colaborativa tecnicas de trabalho em grupo group work techniques tecnicas de conversacao

ACESSO AO ARTIGO

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