From teaching to learning - implications on management and work organization. / Do ensino à aprendizagem - implicações à gestão e organização do trabalho na educação superior

AUTOR(ES)

Marco Santoro

DATA DE PUBLICAÇÃO

2009

RESUMO

The search for a new educational model that could deal with the challenges of the present in the work and society has become frequent in the education universe. In opposition to a traditional educational model based on knowledge and on teaching, a new model centered in learning and in competence development is proposed. But despite the clear definitions on what consist this new educational model, its implementation is still a challenge for Brazilian Higher Education Institutions, specially in large scale. With the objective of understanding the influences that this new model has upon management and work organization, a case study in a institution that put learning and competences in the center of its strategic and pedagogical propositions. Based in educational references, the characterization of this new educational model was done. Based on the service management literature, the contingencies upon management and work organization was drawn, relating the traditional teaching model with the logic of a mass service and the learning based model with a professional service. The results suggest that this new educational model requires adjustments in the way an higher education institution organize the work and the production. It was observed that the learning model requires integration between the different universes present in the service production and changes significantly the way an organization thinks about design, production planning and control, evaluation and improvement. We concluded that the service management and work organization literature could provide some important references for educational managers deal with the specific needs and characteristics of the learning centered educational model.

ASSUNTO(S)

administração de serviços ensino superior teaching and learning service management work organization higher education organização do trabalho ensino e aprendizagem

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