Client S Satisfaction
Mostrando 1-10 de 10 artigos, teses e dissertações.
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1. Mapeamento visível da fala amplificada na verificação do aparelho de amplificação sonora individual digital / Hearing aid verification using visible speech mapping
Introduction: The hearing aid verification stage has been studied over many years by different protocols and equipments to increase de user satisfaction. Objective: design a hearing aid protocol using Visible Speech Mapping applied to clinical practice in order to analyze the user satisfaction. Method: The cross-sectional, randomized study was done with 60 a
Publicado em: 2009
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2. Indicadores de desempenho, custo e satisfação para gerenciamento de tecnologia medica / Performance, cost and satisfaction indicators for management of medical technology
This work describes the development and application of a general tri-dimensional indicator of productive activities (ICEB). This indicator was applied for helping management of health technology at the Center for Biomedical Engineering (CEB), University of Campinas (UNICAMP). The three dimensions taken into account were performance ( D CEB I ), cost ( C CEB
Publicado em: 2009
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3. Exigency-based real-time scheduling policy to provide absolute QoS for web services / Política de escalonamento de tempo real baseada em exigência para provisão de QoS absoluto em serviços Web
The present work presents a study, implementation and validation in a simulated environment of a real time scheduling policy to provide absolute QoS for web services. Synthesizing characteristic from real time scheduling, low latency and feedback scheduling, the proposed policy allows an adjustment weighed by the quantification of the exigency which the syst
Publicado em: 2007
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4. Avaliação de resultados de ações de marketing de relacionamento / Results evaluation of relationship marketing actions
The relationship marketing begins on 1980?, stimulated by the spreading concurrency, market growing stagnation and technological development. The relationship marketing actions have the purpose of narrowing the contact between company and client, stimulating the client fidelity and looking for rentability from a series of negotiations with the same client ov
Publicado em: 2007
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5. Canais de atendimento bancário e satisfação do cliente : estudo em bancos de varejo
Retail banks are focusing on their clients and investing in delivery channels for individuals, trying to provide high-quality customer services, and allowing the consumers to do their banking anytime, anywhere, selecting their own way to do business with banks. This strategy is part of what is known as relationship banking marketing. The goal of relationship
Publicado em: 2006
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6. ANÁLISE DO PROCESSO DE ENTREGA DE SERVIÇOS COM BASE EM MODELO DE CORRELAÇÃO ENTRE PERCEPÇÃO DO CLIENTE E INDICADORES DO PROCESSO / ANALYSIS OF SERVICES DELIVERY BASED ON A MODEL OF CORRELATION BETWEEN CLIENT PERCEPTION AND PROCESS INDICATORS
This thesis presents a case study of a service delivery system in a telecommunication company and proposes a model for process evaluation and diagnosis. Because service quality is the main factor of its differentiation strategy, the company seeks service improvements by employing satisfaction surveys for identification of its clients´ needs and expectations
Publicado em: 2006
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7. Project management and the application of earned value analysis in large projects. / Gerenciamento de projetos e a aplicação da análise de valor agregado em grandes projetos.
The growing complexity of the modern projects, the search of companies for a place in the market, the clients satisfaction and the need for a more efficient production demand a very specific type of business management, oriented to these points. The so-called Project Management as well as its concepts and tools, among which we can highlight the Earned V
Publicado em: 2003
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8. A satisfação do cliente com a qualidade do servico bancário
The objective of this study is to analyze how much the customer, physical person, is satisfied with the quality of bank services, concerning quality dimensions such as: tangibles, reliability, responsibility, assurance and empathy. This study was made in two phases. First, a bibliography revision was made to offer subsidy to a better comprehension of people
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 22/04/2002
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9. Implantação de tecnologia de monitoramento remoto para e-service: um estudo exploratório
The purpose of this study is to define measures to increase customer satisfaction and company competitiveness using a remote monitoring technology, in an exploratory study of Alpha Elevator Company (nick name chosen to the company by the actor of the dissertation). Regarding the competitive market, the service industry is striving to achieve productivity, fo
Publicado em: 2002
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10. Risk-adjusted outcome models for public mental health outpatient programs.
OBJECTIVE: To develop and test risk-adjustment outcome models in publicly funded mental health outpatient settings. We developed prospective risk models that used demographic and diagnostic variables; client-reported functioning, satisfaction, and quality of life; and case manager clinical ratings to predict subsequent client functional status, health-relate