Customer Profile
Mostrando 1-12 de 26 artigos, teses e dissertações.
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1. Cultura da qualidade nas concessionárias automotivas brasileiras
Resumo Este estudo teve como objetivo identificar o nível de adoção de práticas da gestão da qualidade (PGQ) e verificar se a cultura organizacional (CO) das concessionárias automotivas brasileiras são orientadas para a qualidade, com base no seguinte problema: existe uma CO nessas organizações que propicie a aplicação excelente das PGQ? Para tant
Gest. Prod.. Publicado em: 09/05/2019
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2. Type 2 diabetes, healthcare expenditures and its correlation with anthropometric factors and physical activity: 18-month follow-up in a Brazilian city
Abstract AIMS To compare the profile of adults attended at primary care level of the Brazilian National Health System according to occurrence of T2DM during 18 months of follow-up. METHOD Longitudinal study carried out with 316 adults. T2DM and PA were assessed by questionnaires. Measurements of weight, height and waist circumference (WC) were also perform
Motriz: rev. educ. fis.. Publicado em: 01/03/2018
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3. Analysis of the user satisfaction level in a public physical therapy service
BACKGROUND: The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE: This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that im
Braz. J. Phys. Ther.. Publicado em: 01/08/2013
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4. Características, fatores críticos e indicadores de agilidade no gerenciamento de projetos de produtos inovadores
The theory of project management presents difficulties when applied to the development of innovative products. To solve these difficulties, a series of management methods were created. These methods receive the nomenclature of agile project management and increase the agility of the management process which would be a strategy to deal with the difficulties i
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 13/08/2012
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5. Aprendizagens, orientação por erros e perfil do empreendedor: Um estudo em empreendedores de PME de Gastronomia de Fortaleza-CE. / Learning, guidance errors and profile of the entrepreneur: A study of entrepreneurs in SMEs Gastronomy Fortaleza-CE.
This study sought to find out about what entrepreneurs of small and medium business assets of cuisine (restaurants) have learned from their experiences and their mistakes. Starting from point which is not given due importance to "walk" the entrepreneur, but their products (projects) and that their "success", watched by a profile of entrepreneur, this which g
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 01/04/2011
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6. Estratégia mercadológica de produtos : um estudo aplicado ao setor de bares e lanchonetes
This dissertation aimed to develop a marketing strategy for the products of a soft drink¿s manufacturer and distributor with its clients through a wide survey that would allow getting to know customer profiles in each retailer, due to its location, region of influence, internal infrastructure, meal options and services offered to consumers. This way made it
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2011
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7. UM MODELO DE RISCO DE CANCELAMENTO DE CLIENTES DE TELEFONIA FIXA - A APLICAÇÃO DA REGRESSÃO LOGÍSTICA PARA RETENÇÃO DE CLIENTES / A MODEL TO MEASURE CUSTOMERS CANCELLATION RISK IN TELECOMMUNICATIONS - THE APPLICATION OF LOGISTIC REGRESSION FOR CUSTOMER RETENTION
The current organizational environment is marked by a high competitiveness, high turbulence and rapid and discontinuous changes in companies¿ macro environment. Scenario requires focus on customers and strategies geared towards maintaining a fruitful relationship for both parties (customer and company), with long-term vision. This dynamics of this market is
Publicado em: 2009
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8. Application of technology readiness index for defining scope automation projects / Aplicação da Tecnology Readiness Index para definição de escopo em projetos de automação
The study of behavior adoption products and services - based technology by the consumer is as a great helper choices for design projects and in targeting market, represented a challenge for new products and technological services therefore means intensive growth of these products, various studies indicate also the frustration of consumers interact with techn
Publicado em: 2009
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9. Application of technology readiness index for defining scope automation projects / Aplicação da Tecnology Readiness Index para definição de escopo em projetos de automação
The study of behavior adoption products and services - based technology by the consumer is as a great helper choices for design projects and in targeting market, represented a challenge for new products and technological services therefore means intensive growth of these products, various studies indicate also the frustration of consumers interact with techn
Publicado em: 2009
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10. Um modelo de implementaÃÃo da TRF integrado ao sistema de gestÃo TQC em uma indÃstria de alimentos
Growing with a minimum investment has been the greatest challenge for several companies, especially in an inauspicious environment, when there are crisis and economic disorders going on; and also searching better performances from methods that might be able to lead these companies to conquer and assure productivity and flexibility regarding the industrial pr
Publicado em: 2009
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11. As relações de trabalho no setor aereo : estudo sobre o impacto das transformações no transporte aereo regular no Brasil sobre os trabalhadores / Labor relations in the transport sector : a study on the impact of changes in the airline in Brazil on workers
In this thesis we analyze the changes in the air transport sector in Brazil between 1990 and 2006 as well as the main impacts on labor relations in the sector. To understand these changes, we initially analyze the airline industry since the creation of the first companies, the formation of its regulatory framework, until the period of intense movements of ex
Publicado em: 2009
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12. Perfil de clientes de bancos do segmento empresarial - região Vale do Rio dos Sinos
Este trabalho buscou identificar o perfil dos clientes do segmento empresarial ao se relacionarem com as instituições financeiras sediadas na região do Vale do Rio dos Sinos, Rio Grande do Sul - Brasil. Objetivou conhecer a visão, necessidades, atributos valorizados ou não por estes clientes no relacionamento com os bancos, para após verificar a sinton
Publicado em: 2008