Itil Model
Mostrando 1-9 de 9 artigos, teses e dissertações.
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1. MATURIDADE DOS PROCESSOS DE GERENCIAMENTO DE SERVIÇOS DE TECNOLOGIA DA INFORMAÇÃO NA ADMINISTRAÇÃO DIRETA FEDERAL
RESUMO Este trabalho teve como objetivo a realização de um levantamento sobre a situação do Gerenciamento de Serviços de Tecnologia da Informação (GSTI), na Administração Direta Federal (ADF), a partir da percepção dos gestores da área de TI de 12 Ministérios. A metodologia utilizada teve como base o Process Maturity Framework (PMF), modelo de m
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2015-12
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2. It management model for financial report issuance and regulatory and legal compliance
The development of information systems for financial report issuance must be adherent to the demands of the law and regulations that regulate the financial market. In order to perform this task, organizations need to implement control in the Information Technology (IT) area to maintain their systems´ conformity to laws and regulations. In the development of
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2013-12
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3. Condicionantes para integração estratégica da ti em organizações baseadas em conhecimento : estudos de casos
TI (Tecnologia da Informação) tem sido entendida e aplicada como uma simples ferramenta de processamento de dados e informações de uma empresa ou organização. Alguns dirigentes consideram o papel das unidades gestoras de TI como meras fornecedoras de produtos e serviços relacionados à informática. A partir da investigação qualitativa com base em e
Publicado em: 2010
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4. Um modelo de governança de tic para o processo de modernização das serventias extrajudiciais no Brasil
Brazils public delegate services offices are involved in a collective modernization process whose main objective is to simplify and improve the effectiveness and efficiency of the services provision through the use of emerging management models and technologies in order to provide the services electronically. The modernization process relies heavily on Infor
Publicado em: 2009
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5. Integração de processos e TOM-ITIL para provedores de serviços de telecomunicações e TOM e clientes ITIL V3
The reality for communication service providers has changed in the past decades. They left their former role of voice service providers based on wired networks to enter into a highly competitive market by providing a wide service portfolio and technological innovations that have changed the business model. On the other hand, corporate customers are becoming
Publicado em: 2008
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6. Uma abordagem convergente para o mapeamento de processos ITIL similares aos do modelo eTOM / A convergent approach for ITIL processes mapping similar to the ETOM model
This work presents a process optimization proposal for a telecommunications company services management processes, using he reference models eTOM, for telecommunications, and ITIL, for IT, as references, respectively, for the business processes management in a telecommunications company and the best practices in services management of IT. The approach for th
Publicado em: 2007
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7. Um Framework de alinhamento ontológico entre a TI e o negócio de uma organização
System Development and Information Technology disciplines present benefits when adopting management techniques based on processes. They allow visibility, implant concepts of service and its management and besides create enormous in- tegration among other areas such as business and the technology team. However the great amount of concepts between the organiza
Publicado em: 2007
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8. SLA em redes de telecomunicações aplicados a multiserviços em redes IP / SLA in telecommunication networks apply in multiservice on IP networks
The telecommunications services quality, as well as several other products in the telecommunications area, is strongly linked to the suppliers services levels quality. These services levels can, however, be measured andevaluated by objective criteria and from a service level agreement between service supplier and customer, this agreement is called SLA. In th
Publicado em: 2007
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9. Proposal for Availability Management through Internet Network Administration - a Case Study / Proposta de gestão de disponibilidade através do gerenciamento de rede internet - um estudo de caso
This thesis describes Availability Management based on Internet Network Management (SNMP), as the main means of controlling infrastructure, and emphasizes the benefits in terms of reduced frequency and duration of service failures. It also appraises the best practices required to ensure availability for a given service, keep statistics of its usage and ensur
Publicado em: 2006