Motivacao Social E Desempenho De Televendedores
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1. Características de desenvolvimento pessoal e critérios de desempenho em televendas / Relation between personal development characteristics and telesales productivity criteria
The present study aims to investigate relations between personal development characteristics and someones performance as a telesales representative, through psycosocial variables of Romero Garcias model (1991) and work performance indicators . The research conduced with agentes from an outsourced call center, where we collected a sample of 374 individuals. T
Publicado em: 2006