Quick Responsiveness
Mostrando 1-3 de 3 artigos, teses e dissertações.
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1. O acesso aos exames de alta complexidade nos planos de saúde privados na perspectiva dos usuários / Access to high complexity exams in private health plans in the perspective of users
This dissertation deals with access to services of high complexity, particularly diagnostic and complementary exams between users of private health system that seek specialized treatment and diagnosis care. Since the 80 s people has being looking for additional health system. However, say that access is guaranteed in the private system, is an uncertainty tha
Publicado em: 2011
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2. Serviços logísticos: influência dos diferentes atributos de qualidade na satisfação e na lealdade dos clientes
This study aimed to identify the different attributes of quality of the logistic services and how these attributes influence the satisfaction and the loyalty of customers that use this service. For that reason, this study took into consideration two estimated results: first, the different attributes of the logistic services influence the satisfaction and loy
Publicado em: 2009
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3. The importance of quick responsiveness in supermarket checkouts: a case study using an analytical queueing model with jockeying. / A importância da rapidez de atendimento nos caixas de supermercados : um estudo de caso utilizando um modelo analítico de filas com trocas.
Self-service companies have been concerned about improving their performance in face of competition, either to conquer new markets or to keep in business. It is essential for them to present good quality products and/or services. Thus, in this study, one of the aims was to show that the waiting time in supermarket checkout lines is very important for service
Publicado em: 2007